kayaraya Privacy Policy
This page describes what we collect when you use kayaraya and how we keep that data protected. We believe transparency about your information is essential — whether you're accessing our platform from Jakarta, Surabaya, or anywhere else where our service is available under local law. Our commitment is to handle your personal data responsibly, securely, and only for the purposes you've agreed to.
We at kayaraya operate an online entertainment platform offering live-dealer tables, slot games, sports coverage, and esports markets. To provide these services safely, we need to collect and verify certain information from you. This policy explains what that information is, how we use it, who we share it with, and what rights you have over your data.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What we collect on kayaraya
We collect information in several categories. First, we gather account details — your name, email address, phone number, and date of birth — when you register with kayaraya. We also collect identity documents (national ID, passport, or driver's license) as part of our KYC (Know Your Customer) verification process. This is a legal requirement we undertake to prevent fraud and money laundering.
Second, we collect financial information. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we record the transaction details, amounts, and timestamps. We also collect withdrawal requests and the bank account or e-wallet details you provide for payouts.
Third, we collect behavioural data. Our servers log your login times, device type (Android, iOS, or desktop), IP address, and the games or markets you access. We track your account activity to detect unusual patterns and protect against unauthorized access.
Finally, we collect technical data. Cookies, device identifiers, and browser information help us understand how you use kayaraya and improve our platform's performance and security.
How we use your data
We use your data for several essential purposes. Account verification is the primary one — we need your identity documents and contact details to confirm you are who you say you are and that you meet our eligibility requirements under applicable law. This protects both you and kayaraya.
We use financial data to process your deposits and withdrawals, reconcile transactions, and comply with anti-money-laundering regulations. When you request a withdrawal, our team reviews the request to ensure it matches your account history and KYC profile. This review window may take several hours or longer, depending on the payment method and verification status.
We use behavioural and technical data to secure your account. Two-factor authentication, password reset protocols, and login alerts all rely on this information. We also use it to detect fraud, prevent account takeovers, and investigate disputes.
We do not sell your data to third parties for marketing. We do not use your information to profile you for purposes unrelated to account management, payment processing, or legal compliance.
Third-party processors
We work with trusted partners to deliver kayaraya's services. Payment processors handle your e-wallet, mobile banking, local payment, and bank transfers — they see your transaction data but only to complete the payment. Identity verification providers check your documents against government records. These processors are bound by confidentiality agreements and process your data only on our instruction.
Our servers may sit outside your jurisdiction. Data transfers to other countries are protected by standard contractual clauses and encryption. We do not transfer your data to jurisdictions with weaker data protection laws without your explicit consent.
We may disclose your data if required by law — for example, if a court orders us to provide information to law enforcement. We will notify you of such requests unless legally prohibited from doing so.
Your rights on kayaraya
You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide it within a reasonable timeframe, typically within 14 days.
You have the right to correct inaccurate data. If your name, email, or phone number is wrong in our system, you can update it directly in your account settings or ask our team to do so.
You have the right to request deletion of your data, subject to legal and regulatory requirements. We may need to retain some information for anti-money-laundering compliance or to resolve disputes. We will explain any retention obligations when you request deletion.
You have the right to object to certain uses of your data — for example, if we use your information for marketing purposes (though we do not do this without your consent). You can withdraw consent to cookies and tracking at any time through your account preferences.
Cookies and tracking
We use cookies to remember your login session, store your language preference, and track which games or sports markets you view. Essential cookies are necessary for kayaraya to function — without them, you cannot stay logged in or complete transactions.
We also use analytics cookies to understand how users interact with our platform. These help us identify slow pages, broken links, or confusing navigation. You can disable non-essential cookies in your browser settings, though this may affect your experience on kayaraya.
We do not use cookies to track you across other websites. Our tracking is limited to kayaraya's own domain.
Contact us about privacy
If you have questions about this privacy policy, want to exercise your rights, or believe we have mishandled your data, contact our support team. We respond to privacy inquiries within 7 business days. You can reach us via email through the contact form on our FAQ page or by visiting our About us section for additional support channels.
We take data protection seriously. If you believe kayaraya has violated your privacy rights, you also have the right to lodge a complaint with your local data protection authority.
This policy was last updated in 2024 and may change as our platform evolves. We will notify you of material changes by email or by posting a notice on kayaraya. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.