kayaraya FAQ
Users of kayaraya ask questions across several key areas: how to set up an account and verify identity, how deposits and withdrawals work, which sports and games we offer, and how to keep your account secure. This page answers the most common questions we receive, so you can find answers quickly without waiting for support.
Our FAQ covers account registration, KYC verification, payment methods including DANA, e-wallet, mobile banking, local payment, and bank transfers, game categories, and account security. If your question is not answered here, our support team is available through the in-app chat or email. For detailed legal information about service availability and your responsibilities as a user, please read our legal notice and terms and conditions
This page is organized by topic so you can jump to the section that matters to you. Each answer is written to be clear and practical. We update this FAQ regularly based on the questions we receive, so check back if you have a new question.
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer
- Games and marketsfootball betting, live-dealer tables, slots, and esports coverage
- Security and account careaccount protection, two-factor authentication, and jurisdiction information
We support deposits across a range of amounts to suit different users. Minimum and maximum account preferences vary by payment method. When you choose a payment method — such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet — the system will show you the deposit range for that method. Most payment methods have a minimum deposit of a few thousand rupiah and a maximum in the millions. If you need to deposit a larger amount, you can make multiple deposits. Contact our support team if you have questions about account preferences for your chosen payment method.
You can adjust your account preferences — such as email notifications, push notifications on your phone, and language settings — through the account settings menu in the kayaraya app or website. Log in, go to Settings, and select Preferences. You can also update your phone number, email address, and password from this menu. If you wish to temporarily pause your account activity, contact our support team. We can help you set a pause period during which your account will remain inactive. To resume your account, simply log in again. For more information about account management and your options, see our terms and conditions
Payments and transactions
Depositing via e-wallet, mobile banking, or local payment is straightforward. Log in to kayaraya, go to the Deposit section, and select your preferred payment method. You will be redirected to the payment app or website where you confirm the amount and authorize the transaction. Once confirmed, the funds are transferred to your kayaraya account within seconds. Your account balance updates immediately, and you can start using the platform. If the deposit does not appear within a few minutes, check your payment app to confirm the transaction was successful. If you see a confirmation in your payment app but the funds have not arrived in kayaraya, contact our support team with your transaction reference number.
If you have a promotion code, you can enter it during account registration or in the Promotions section of your account after you log in. During registration, look for a field labeled "Promotion Code" and enter the code before you complete your account setup. If you already have an account, go to the Promotions or Offers section in the app or website and paste your code there. The system will validate the code and apply any eligible offer to your account. If the code is not recognized or has expired, the system will show an error message. Promotion codes are subject to terms and conditions, so read the details carefully before applying a code.
Our support team handles English and Indonesian. You can contact us via in-app chat, email, or the contact form on our website. When you reach out, use whichever language you are most comfortable with. Our team will respond in the same language. We aim to respond to all support inquiries within one business day. For urgent issues, mark your message as "Urgent" so it receives priority handling. If you have a question about your account or a transaction, please include your username and any relevant transaction reference numbers so we can help you quickly.
Games and markets
We cover major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. Our live-betting section updates in real time during matches. We also offer esports markets such as Mobile Legends, Free Fire, and PUBG Mobile. In addition to football and esports, kayaraya features live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). The full list of available markets and games is displayed in the app or website. Markets and games may vary by region and are subject to change.
Security and account care
kayaraya is available only in jurisdictions where online gaming is permitted under applicable law. We do not offer our services in jurisdictions where online wagering is prohibited. Before you create an account, you must verify that kayaraya is available and legal in your jurisdiction. You are responsible for confirming that access and use comply with the laws of your own location. If you are unsure whether kayaraya is available where you are, please read our legal notice or contact our support team. We reserve the right to restrict or terminate access from any jurisdiction at any time if we determine that doing so is necessary to comply with applicable law.
Our support team handles English and Indonesian. You can contact us via in-app chat, email, or the contact form on our website. When you reach out, use whichever language you are most comfortable with. Our team will respond in the same language. We aim to respond to all support inquiries within one business day. For urgent issues, mark your message as "Urgent" so it receives priority handling. If you have a question about your account or a transaction, please include your username and any relevant transaction reference numbers so we can help you quickly.
No. Each person is permitted to hold only one active account on kayaraya. If we detect multiple accounts registered to the same person, we will close all but one and may forfeit any funds in the closed accounts. During KYC verification, we check your identity documents and cross-reference them against our database. If you have forgotten your password or username, use the password-recovery option on the login page rather than creating a new account. If you believe you have duplicate accounts, contact our support team immediately so we can help you consolidate or close the extra account.
We support deposits across a range of amounts to suit different users. Minimum and maximum account preferences vary by payment method. When you choose a payment method — such as online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet — the system will show you the deposit range for that method. Most payment methods have a minimum deposit of a few thousand rupiah and a maximum in the millions. If you need to deposit a larger amount, you can make multiple deposits. Contact our support team if you have questions about account preferences for your chosen payment method.