kayaraya Legal Notice
When you access kayaraya on your phone or desktop, you enter a platform governed by specific legal conditions. We operate only in jurisdictions where online gaming is permitted under local law. This notice explains where we operate, who can use kayaraya, and what responsibilities you have as a user.
We at kayaraya are transparent about our legal standing. We do not claim to be licensed in any specific country, nor do we offer our services where local law prohibits online wagering. Our commitment is to operate responsibly within the boundaries of applicable law in each jurisdiction where we are available.
This page is essential reading before you create an account. It clarifies the legal framework under which kayaraya operates and sets out your obligations as a user. If you have questions about whether kayaraya is available in your jurisdiction, please read this notice carefully and contact our support team if needed.
Service Availability and Jurisdiction
We provide kayaraya only in jurisdictions where online gaming is permitted under applicable law. We do not offer our services in jurisdictions where online wagering is prohibited. Our determination of service availability is based on our assessment of local law and is subject to change without notice.
We do not claim to hold a license in any specific country or region. kayaraya operates as a platform available where local law permits. If you are uncertain whether our service is legal in your location, you must verify this before creating an account. We are not responsible for your use of kayaraya in jurisdictions where it may be prohibited.
Your Responsibility to Verify Local Law
Users are solely responsible for verifying that access and use of kayaraya comply with the laws of their own jurisdiction. We do not provide legal advice. If you are unsure about the legal status of online gaming in your region, consult a local attorney before proceeding.
We may restrict or terminate access to kayaraya from any jurisdiction at any time if we determine that doing so is necessary to comply with applicable law. If we restrict your access, we will process any outstanding withdrawals according to our standard procedures.
Our services span multiple regions, including areas served from Jakarta, Surabaya, Bandung, and Medan. However, geographic location does not determine eligibility. Local law in your jurisdiction is what matters. We do not offer our services based on where you are physically located at any given moment — we base availability on the laws of your jurisdiction of residence.
Account Eligibility on kayaraya
To open an account on kayaraya, you must meet eligibility requirements set by applicable law in your jurisdiction. We do not specify a fixed age requirement because eligibility varies by location. Instead, we require that you confirm you meet the legal eligibility criteria in your own jurisdiction before creating an account.
During KYC verification, you provide your date of birth and other personal information. We use this information to verify that you meet local eligibility requirements. If we determine that you do not meet eligibility criteria, we will close your account and process any outstanding withdrawals.
You are solely responsible for confirming your eligibility before accessing kayaraya. We do not provide legal advice regarding eligibility in your jurisdiction. If you are uncertain whether you meet local requirements, please consult local legal counsel.
Providing false information during registration or verification is grounds for immediate account closure and forfeiture of funds. We reserve the right to request additional documentation to verify eligibility at any time.
Your Responsibility as a kayaraya User
By accessing kayaraya, you confirm that you are eligible to use our platform under the laws of your jurisdiction. You also confirm that you understand and accept the legal risks associated with online gaming in your region. We are not liable for any legal consequences arising from your use of kayaraya.
You are responsible for understanding the laws applicable to you. This includes national laws, regional regulations, and any local ordinances that may restrict or prohibit online gaming. Your use of kayaraya constitutes your acknowledgment that you have verified your own eligibility and that you are using our platform in compliance with applicable law.
We operate kayaraya transparently within the bounds of applicable law. Your responsibility is to verify that access is legal in your jurisdiction before you proceed.
If you breach this responsibility — for example, by accessing kayaraya from a prohibited jurisdiction or by providing false eligibility information — we reserve the right to suspend or close your account without notice. Any funds in your account may be forfeited in such cases.
Data Protection and Legal Contact
We collect personal data from you during account registration and KYC verification. This includes your name, date of birth, address, email, phone number, and ID document information. We use this data to verify your identity, comply with legal requirements, process deposits and withdrawals, and prevent fraud. Our full data practices are detailed in our privacy policy
We handle your data carefully and securely. We do not share your personal information with third parties except where required by law or to process your payments via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment). We may disclose your data if required by law — for example, if a court orders us to provide information to law enforcement.
If you have legal questions, compliance concerns, or wish to file a formal complaint, you can contact our support team through the in-app chat, email, or the contact form on our website. We aim to respond to all legal inquiries within ten business days. For urgent legal matters, please mark your message as "Legal Inquiry" so it receives priority handling.
We maintain a formal complaints process for users who believe kayaraya has violated applicable law or our terms. To file a formal complaint, provide a detailed description of the issue, relevant dates, and any supporting documentation. We will investigate and respond in writing within fifteen business days. If you are not satisfied with our response, you may escalate your complaint to the appropriate regulatory authority in your jurisdiction.
Expanded Legal and Jurisdiction Information
Service availability
We at kayaraya provide our platform only in jurisdictions where online gaming is permitted under applicable law. Our services are not available in all countries or regions. We do not target users in jurisdictions where our service is prohibited, and we reserve the right to restrict access to kayaraya from any location where we determine that offering our service would violate local law. When you access kayaraya, you confirm that you are located in a jurisdiction where our service is legal and that you are not accessing kayaraya from a prohibited region. We monitor access patterns and may suspend or terminate accounts that appear to originate from restricted jurisdictions. Our determination of service availability is based on our assessment of applicable law and is subject to change. We do not provide legal advice regarding the status of online gaming in any specific jurisdiction. If you are uncertain whether kayaraya is available in your location, we recommend consulting local legal counsel before creating an account. Our platform operates continuously, but service availability may be affected by maintenance, technical issues, or legal requirements in specific regions. We reserve the right to modify or discontinue our service in any jurisdiction without prior notice if we determine that doing so is necessary to comply with applicable law.
Account eligibility
To open an account on kayaraya, you must meet eligibility requirements set by applicable law in your jurisdiction. We do not specify a fixed age requirement in our terms because eligibility varies by location. Instead, we require that you confirm you meet the legal eligibility criteria in your own jurisdiction before creating an account. During KYC verification, you provide your date of birth and other personal information. We use this information to verify that you meet local eligibility requirements. If we determine that you do not meet eligibility criteria, we will close your account and process any outstanding withdrawals. You are solely responsible for confirming your eligibility before accessing kayaraya. We do not provide legal advice regarding eligibility in your jurisdiction. If you are uncertain whether you meet local requirements, please consult local legal counsel. We reserve the right to request additional documentation to verify eligibility at any time. Providing false information during registration or verification is grounds for immediate account closure and forfeiture of funds. We may also report suspected fraud to relevant authorities.
Local-law responsibility
Users of kayaraya are responsible for understanding and complying with the laws of their own jurisdiction. We do not provide legal advice, and we do not guarantee that access to kayaraya is legal in your location. Before creating an account or using our platform, you must verify that online gaming is permitted under the laws applicable to you. This includes national laws, regional regulations, and any local ordinances that may restrict or prohibit online gaming. Your use of kayaraya constitutes your acknowledgment that you have verified your own eligibility and that you are using our platform in compliance with applicable law. We are not liable for any legal consequences arising from your use of kayaraya in a jurisdiction where it is prohibited. If you are unsure about the legal status of online gaming in your region, we strongly recommend consulting with a local attorney before proceeding. We reserve the right to restrict or terminate access to kayaraya from any jurisdiction at any time, with or without notice, if we determine that doing so is necessary to comply with applicable law. Your continued use of kayaraya after any such restriction constitutes a breach of our terms.
Data and privacy scope
We collect personal data from you during account registration and KYC verification. This includes your name, date of birth, address, email, phone number, and ID document information. We use this data to verify your identity, comply with legal requirements, process deposits and withdrawals, and prevent fraud. Your data is stored securely and is not shared with third parties except where required by law or to process your payments. We retain your data for as long as your account is active and for a reasonable period afterward to comply with legal obligations. You have the right to access, correct, or delete your personal data, subject to legal requirements. To exercise these rights, contact our support team. Our full data practices are detailed in our privacy policyWe use encryption and secure servers to protect your data from unauthorized access. However, no security system is completely secure, and we cannot guarantee absolute protection. If you believe your data has been compromised, contact us immediately. We may transfer your data to jurisdictions outside your country of residence. Such transfers are protected by standard contractual clauses and encryption.
Contact for legal inquiries
If you have legal questions, compliance concerns, or wish to file a formal complaint, you can contact our support team through the in-app chat, email, or the contact form on our website. We aim to respond to all inquiries within ten business days. For urgent legal matters, please mark your message as "Legal Inquiry" so it receives priority handling. We maintain a formal complaints process for users who believe kayaraya has violated applicable law or our terms. To file a formal complaint, provide a detailed description of the issue, relevant dates, and any supporting documentation. We will investigate and respond in writing within fifteen business days. If you are not satisfied with our response, you may escalate your complaint to the appropriate regulatory authority in your jurisdiction. We cooperate fully with legal authorities and regulatory bodies. If you receive a legal notice or subpoena related to your kayaraya account, we will comply with applicable law. We may notify you of legal requests unless prohibited by law. Our legal team reviews all formal complaints and uses them to improve our platform and policies. We also welcome feedback on this legal notice and our compliance practices.